We're here to help.
Have a question, a suggestion, or found an issue? Here's how to reach us.
Report a charger issue
Wrong location or status? Open the charger in the app and tap Report.
Send feedback
Tell us what you like or what we can improve: Profile › Settings › Send feedback.
Contact us
info@ptriinnovation.com
We usually reply within 24–48 hours.
FAQs
How does ChargeBuddy know if a charger is working?
Riders check in after they charge: charged, charging now, couldn't charge, or waiting. Green pins mean no problems were reported; orange means a rider reported it down in the last 6 hours. Reliability scores come only from rider reports in the last 30 days.
Can I use ChargeBuddy without an account?
Yes. Continue as a guest and everything works except your Profile. Sign in with Apple or Google to keep your XP, check-ins and saved chargers on any phone.
Which vehicles are supported?
Scooters and bikes (2-wheelers), autos and e-rickshaws (3-wheelers) and cars (4-wheelers). We show only the chargers that fit your vehicle.
Where do prices come from?
Rider-reported prices are shown first. Otherwise we show the network's official published rate, before GST. Tap “Wrong?” on a charger to correct it.
How do I report a problem with a charger?
Open the charger and tap Report: wrong price, broken or missing charger, wrong details, or something else.
How do I delete my account?
In the app go to Profile › Settings › Delete my account. You're signed out straight away and your data is permanently deleted 30 days later. To cancel within those 30 days, email us with the Guest ID shown in Settings.
Is ChargeBuddy linked to the charging companies?
No. ChargeBuddy is independent and not affiliated with the charging networks shown. Network names and logos identify each network.
When can I download ChargeBuddy?
ChargeBuddy is coming soon to the App Store and Google Play. This page will link to both stores as soon as it's live.